tag:blogger.com,1999:blog-9075205.post9201342753951454490..comments2024-01-12T17:06:36.585-05:00Comments on The Hangover Journals: project 365 #228: blurry thursdaymygothlaundryhttp://www.blogger.com/profile/10017781537813147274noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-9075205.post-53308136034456323762007-08-27T09:17:00.000-04:002007-08-27T09:17:00.000-04:00I encourage anyone with Charter complaints to noti...I encourage anyone with Charter complaints to notify the commissioners responsible for giving Charter their contract in WNC. <BR/><BR/>I've never had poorer service than I have from Charter Communications and I've never heard more complaints about a cable company.<BR/><BR/>I'm not discouraging contacting Charter -- please do! I did via a letter to the CEO, COO, board chair, & copies to all of the Buncombe County commissioners. <BR/><BR/>The people who have the power to yank Charter's contract when it comes time to renew can be found here -- they need to hear from all of us:<BR/><BR/>http://www.buncombecounty.org/GOVERNING/commissioners/default.asp<BR/>or<BR/>http://snipurl.com/1pzz2Arlo's Placehttps://www.blogger.com/profile/03273976136690872869noreply@blogger.comtag:blogger.com,1999:blog-9075205.post-49328006695264762252007-08-19T09:59:00.000-04:002007-08-19T09:59:00.000-04:00I am having a similar experience with Peak Fitness...I am having a similar experience with Peak Fitness--formerly "Spa Fitness" near Earthfare. I will write an entire post on that this week. They are crooks. Don't join!!!<BR/><BR/>Back to Charter: It's amazing they function at all. I think they spend most of their time & energy sending out advertisements; almost every day in the mail you get an announcement of a special deal. Then they terrorize elderly senile people on the telephone. My poor old mom, who's 96 & was doing fine living alone, until Charter started to undermine her sanity. She complained that every day the "same voice" called her (a machine) and told her she had to buy something from them. I told her "just hang up, you're speaking to a recording." But the new technology is beyond her and she was fearful if she hung up they were going to take her TV away. So I called the Charter & threatened to charge them with harrassment unless they removed my mother's number from their list. This is what they said: "Yes, it will take a few days, but that means she won't get any more opportunities for sales either in the mail or on the phone." Duh! No kidding!!! <BR/>The best part though is when my mom moved from one apt. in the bldg. to another. After many conversations with Charter about this, the day she moved in, there was no service. The super in the bldg. came up & just plugged the TV in and it worked! My mom got free cable for over a year!!! (Shhhh) Of course she lived in fear they'd find out. And one day, they discovered it but never figured out what happened. <BR/>I could go on with Charter stories and fill up this whole blog. I have my own, but it is too lengthy for right now. My present vendetta is with Peak Fitness!<BR/><BR/>I agree that Laundry Girl should go down to their office in S. Asheville in person and hand them a bill. Or send it by registered mail to the CEO.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9075205.post-32167519837485843532007-08-19T05:48:00.000-04:002007-08-19T05:48:00.000-04:00Actually you should go down to their office and I ...Actually you should go down to their office and I would get an invoice together and hand them a bill for your time. I had round after round with them one time and told them I was going to bill them for my time and threatened to deduct it from their bill and you should too!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9075205.post-35813971332365335392007-08-19T01:06:00.000-04:002007-08-19T01:06:00.000-04:00Hey y'all, thanks to your help, it seems to be res...Hey y'all, thanks to your help, it seems to be resolved! I sent an email to the Charter CEO and my boss, who knows someone at Charter, sent the same email to them and lo, about three hours later I got a phone call from a very nice, very apologetic guy named Andre, who gave me his own phone number, swore up and down that this would never, ever happen again, and so far? I am posting this from home on a Saturday night! Yay! Go straight to the CEO, boys and girls - that works!mygothlaundryhttps://www.blogger.com/profile/10017781537813147274noreply@blogger.comtag:blogger.com,1999:blog-9075205.post-62552128960029624562007-08-18T23:15:00.000-04:002007-08-18T23:15:00.000-04:00Hi, it's Danielle from DL & we spoke briefly Thurs...Hi, it's Danielle from DL & we spoke briefly Thursday night.<BR/><BR/>In a former life, I handled executive complaints for a large telecommunications company. Now if I have a customer service issue that isn't resolved in a reasonable amount of time, I contact the CEO's office. This has even worked for me with Charter.<BR/><BR/>Contact the corporate office & tell them that you want to file an executive complaint...<BR/><BR/>Corporate Communications<BR/>12405 Powerscourt Drive<BR/>St. Louis, MO 63131<BR/>Phone: (314) 965-0555<BR/>President, CEO, and Director: Neil Smit<BR/><BR/>If this doesn't work, then go to the NC Justice Dept.<BR/><BR/>Good luck!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9075205.post-17781436234658560292007-08-18T15:53:00.000-04:002007-08-18T15:53:00.000-04:00If you're really lucky, they'll send you a card.If you're really lucky, they'll <A HREF="http://georgethebastard.blogspot.com/2007/07/dripping-with-sincerity.html" REL="nofollow">send you a card.</A>George the Bastardhttps://www.blogger.com/profile/10674803800825513123noreply@blogger.comtag:blogger.com,1999:blog-9075205.post-59203170967439537742007-08-18T14:39:00.000-04:002007-08-18T14:39:00.000-04:00A similar situation happened to us with AT&T. It w...A similar situation happened to us with AT&T. It was horrible! We almost couldn't buy a house because AT&T claimed we owed them $10,000!!! Which we didn't. <BR/><BR/>So sorry you're dealing with this shite.Edgy Mamahttps://www.blogger.com/profile/12762797383581531929noreply@blogger.comtag:blogger.com,1999:blog-9075205.post-321413186232755122007-08-17T12:58:00.000-04:002007-08-17T12:58:00.000-04:00Well, I sent an email to their CEO and an email to...Well, I sent an email to their CEO and an email to the Consumerist and I spoke with yet another supervisor - Cynthia, this time - and now we'll see if anything happens. I'm totally asking for at least 2 weeks of free service - I mean, this whole thing has been totally insane and they OWE me.mygothlaundryhttps://www.blogger.com/profile/10017781537813147274noreply@blogger.comtag:blogger.com,1999:blog-9075205.post-15861035704060662082007-08-17T12:40:00.000-04:002007-08-17T12:40:00.000-04:00If it were me?I'd demand a month or so of FREE SER...If it were me?<BR/><BR/>I'd demand a month or so of FREE SERVICE for the hell they have put you through. (I got a free month out of Embarq when they messed us over when we moved. All I hadda do was ask.)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-9075205.post-57476935486292101722007-08-17T12:24:00.000-04:002007-08-17T12:24:00.000-04:00Linkies! And you should totally send this to The C...Linkies! And you should totally send this to The Consumerist. They usually get favorable resolutions. Really, you'd think the person you talked to on the phone could actually type a note into the computer, attach it to your file, and that way, the next person you talked to wouldn't have to question you again. They did the same thing to me when I moved. But then I canceled my cable and kept my internet but they forgot to turn off my cable, so I forgave them. Free cable goes a long way.Kathrynhttps://www.blogger.com/profile/00860152997234343099noreply@blogger.com